ASD's Blueprint for Secure Cloud

Voice applications

This section describes the configuration of voice application settings within Microsoft Teams associated with systems built according to guidance in ASD's Blueprint for Secure Cloud.

Estimated reading time: 2 minutes

Auto attendants

Greetings

ItemValue
Business hours greetingOff
After hours greetingOff
Holiday greetingOff

Generals

ItemValue
Time ZoneOff
LanguageOff
business hoursOff
Holiday dates and hoursOff

Call flow routing

ItemValue
Business hours call routingOff
After hours call routingOff
Holiday hours call routingOff

Reportings

ItemValue
Real-time auto attendant metricsOff
Historical Auto Attendants MetricsOff

Call queues

Greeting

ItemValue
Welcome greetingOff
Music on HoldOff
Shared voicemail greeting for call overflowOff
Shared voicemail greeting for call timeoutOff
Shared voicemail greeting for no agentsOff

General

ItemValue
LanguageOff
MembershipOff
conference modeOff
Agent routing methodOff
Presence-based routingOff
Opt out (queue configuration)Off
Opt agents in/out of queueOff

Exception handling

ItemValue
Routing for call overflowOff
Routing for call timeoutOff
Routing for no agentsOff

Agent monitoring

ItemValue
Agent monitor modeOff
Agent monitor notification modeOff

Reporting

ItemValue
Real-time call queue metricsOff
Real-time agent metricsOff
Historical Call Queue MetricsOff
Historical Agent MetricsOff

Security & Governance

  • None identified

Design

Configuration

  • None identified

References

Do you have a suggestion on how the above page could be improved? Get in touch! ASD's Blueprint for Secure Cloud is an open source project, and we would love to get your input. Submit an issue on our GitHub, or send us an email at blueprint@asd.gov.au

Acknowledgement of Country icon

Acknowledgement of Country
We acknowledge the Traditional Owners and Custodians of Country throughout Australia and their continuing connections to land, sea and communities. We pay our respects to them, their cultures and their Elders; past, present and emerging. We also recognise Australia's First Peoples' enduring contribution to Australia's national security.

Authorised by the Australian Government, Canberra