Voice applications
This section describes the configuration of voice application settings within Microsoft Teams associated with systems built according to guidance in ASD's Blueprint for Secure Cloud.
Estimated reading time: 2 minutes
Instruction
The below pages outline the as built configuration for ASD’s Blueprint for Secure Cloud (the Blueprint) for the Microsoft Teams admin portal at the following URL:
https://admin.teams.microsoft.com/one-policy/settings/voiceapplications
The settings described on these pages provide a baseline implementation for a system configured using the Blueprint. Any implementation implied by these pages should not be considered as prescriptive as to how an organisation must scope, build, document, or assess a system.
Implementation of the guidance provided by the Blueprint will differ depending on an organisation’s operating context and organisational culture. Organisations should implement the Blueprint in alignment with their existing change management, business processes and frameworks.
Placeholders such as <ORGANISATION.GOV.AU>
, <BLUEPRINT.GOV.AU>
and <TENANT-NAME>
should be replaced with the relevant details as required.
Auto attendants
Greetings
Item | Value |
---|---|
Business hours greeting | Off |
After hours greeting | Off |
Holiday greeting | Off |
Generals
Item | Value |
---|---|
Time Zone | Off |
Language | Off |
business hours | Off |
Holiday dates and hours | Off |
Call flow routing
Item | Value |
---|---|
Business hours call routing | Off |
After hours call routing | Off |
Holiday hours call routing | Off |
Reportings
Item | Value |
---|---|
Real-time auto attendant metrics | Off |
Historical Auto Attendants Metrics | Off |
Call queues
Greeting
Item | Value |
---|---|
Welcome greeting | Off |
Music on Hold | Off |
Shared voicemail greeting for call overflow | Off |
Shared voicemail greeting for call timeout | Off |
Shared voicemail greeting for no agents | Off |
General
Item | Value |
---|---|
Language | Off |
Membership | Off |
conference mode | Off |
Agent routing method | Off |
Presence-based routing | Off |
Opt out (queue configuration) | Off |
Opt agents in/out of queue | Off |
Exception handling
Item | Value |
---|---|
Routing for call overflow | Off |
Routing for call timeout | Off |
Routing for no agents | Off |
Agent monitoring
Item | Value |
---|---|
Agent monitor mode | Off |
Agent monitor notification mode | Off |
Reporting
Item | Value |
---|---|
Real-time call queue metrics | Off |
Real-time agent metrics | Off |
Historical Call Queue Metrics | Off |
Historical Agent Metrics | Off |
Related information
Security & Governance
- None identified
Design
Configuration
- None identified